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Terms And Conditions

SGB World | Terms And Conditions

Welcome to SGB World! By using our website and services, you agree to these Terms and Conditions. Please read them carefully before making a purchase or engaging with any of our services.

1. Product Availability and Pricing

  • Product prices are subject to change without notice. 
  • All products are subject to availability. If we cannot fulfill your order, we will notify you and offer alternatives or issue a refund.

2. Quotes

  • Quotes are subject to acceptance by SGB World, and we reserve the right to cancel or refuse any order at our discretion.
  • Upon quote confirmation, you will receive an email with order details. It is your responsibility to verify the accuracy of your order information.

3. Payment Terms

  • Payment Methods: We accept payments via [credit/debit cards, bank transfers, EFT, Paypal, etc.]. Payment must be made in full before the completion of any order, unless otherwise agreed.
  • Payment Due Date: Payment for all orders is due at the time of purchase unless credit terms have been pre-approved.
  • Pricing: All prices listed are in [ZAR] and are exclusive of applicable taxes, shipping, and handling fees, unless stated otherwise. Prices may be subject to change without notice.
  • Late Payments: For COD [Cash on Delivery] customers, payment is due upon delivery, and any late payment will incur a [10%] late fee if not settled within 48 hours. For customers with credit terms, payment is due according to the agreed-upon credit period. A late fee of [10%] will apply to overdue invoices, calculated from the due date until full payment is received.
  • Payment Confirmation: For COD [Cash on Delivery]customers, orders will be processed only after payment has been successfully confirmed upon delivery. For customers with approved credit terms, orders will be processed once the credit approval is confirmed, and payment will be due according to the agreed-upon credit terms.
  • Currency: All payments will be processed in [ZAR]. If paying in another currency, any currency conversion fees will be the responsibility of the customer.
  • Security: We use secure payment gateways to ensure the protection of all payment transactions.

4. Shipping and Delivery

  • Shipping Methods and Providers:
    We offer a variety of shipping methods through reliable carriers. The available shipping options will be indicated when the order is ready to be shipped out.
  • Shipping Costs:
    Shipping costs are calculated based on the size, weight, destination, and chosen shipping method for your order. All shipping fees will be clearly indicated before payment is processed.
  • Order Processing Time:
    All orders are processed within [7] business days, excluding weekends and holidays. Orders placed after [16:00pm] or on weekends/holidays will be processed the next business day. Custom or made-to-order products may require additional processing time.
  • Delivery Time:
    Delivery times depend on your location and the chosen shipping method. Estimated delivery times will be provided. Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control (e.g., weather, customs delays, etc.).
  • Order Tracking:
    Once your order has been shipped, you will receive a tracking number via email (or SMS, if applicable). You can use this number to track the status of your shipment on the carrier’s website.
  • Partial Shipments:
    In certain cases, we may split your order into multiple shipments if products are available at different times. You will be notified in advance if this occurs, and any additional shipping charges will be communicated to you prior to shipping.
  • Incorrect Shipping Information:
    It is the customer’s responsibility to ensure the shipping information provided at checkout is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided. If a package is returned due to an address error, additional shipping fees may apply for reshipment.
  • Damaged or Lost Goods:
    Upon receiving your shipment, please inspect it for any damage. If the product is damaged or if you suspect your shipment is lost, please contact us within [7] business days of receipt, and we will assist in resolving the issue.
  • Customs and Import Duties (for International Shipping):
    For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are determined by the destination country and are not included in the shipping costs. Please check with your local customs office for more details.
  • Failed Delivery Attempts:
    If a delivery attempt fails due to the customer’s absence or unavailability, the carrier may leave a notice or attempt a second delivery. If the order is returned to us after multiple failed attempts, additional shipping fees may be required for reshipment.
  • Force Majeure:
    We are not liable for any delays in delivery due to unforeseen events, including but not limited to natural disasters, labour strikes, transportation delays, or any other events beyond our control.

 

6. Limitation of Liability

  • General Limitation of Liability:
    To the fullest extent permitted by applicable law, SGB World shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profit, loss of data, or business interruption, arising out of or in connection with the use or inability to use our products or services, even if we have been advised of the possibility of such damages.
  • Product Liability:
    Our liability for defective or damaged products is limited to the replacement of the product or a refund, as determined at our sole discretion. In no event shall our liability exceed the amount paid by the customer for the specific product in question.
  • Third-Party Services:
    SGB World is not responsible for any third-party services or goods provided by external vendors or partners. Any claims or issues regarding third-party services should be directed to the relevant third party.
  • Force Majeure:
    We shall not be held liable for any delays or failure to perform under these terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, labour strikes, transportation disruptions, or any other event that prevents us from fulfilling our obligations.
  • No Warranty:
    SGB World makes no warranties, express or implied, regarding the products or services provided, except as specifically stated in the applicable product descriptions or agreements. We do not warrant that the products will meet your requirements or that the services will be uninterrupted, secure, or error-free.
  • Indemnification:
    You agree to indemnify, defend, and hold harmless SGB World, its officers, employees, agents, and affiliates from any claims, damages, losses, or expenses arising out of your use of our products or services, or any violation of these terms.

7. Governing Law

These terms and conditions, as well as any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles. By using our products or services, you consent to the exclusive jurisdiction and venue of the courts located in Gauteng, South Africa, and you agree that any legal action or proceeding arising out of or in connection with these terms and conditions shall be brought exclusively in such courts.